Privacy Policy

Welcome to HKD Wellness Pakistan. We are committed to protecting your privacy and ensuring a safe, transparent, and secure experience when you visit our website, consult with our practitioners, or purchase our traditional herbal formulations.

This Privacy Policy outlines how we collect, store, use, and protect your information when you interact with our brand, either online or through direct consultations on WhatsApp and phone.

1. Information We Collect

To provide you with personalized herbal consultations, handle order shipments within Pakistan, and deliver exceptional service, we collect the following types of information:

• Personal Contact Information: Name, shipping address (for TCS or delivery services), telephone/mobile number, and email address.
• Order Details: Record of products purchased (such as Gen-Oil, Xema-Care, Power-On) and transaction histories.
• Consultation Information: If you contact us via WhatsApp or phone to seek advice on diabetic gangrene, severe eczema, psoriasis, or men's health, you may voluntarily share medical histories, symptoms, or images. This information is treated with the highest degree of confidentiality.
• Usage & Device Data: Technical details such as IP address, browser type, referring pages, and interaction patterns on our website, gathered via standard diagnostic cookies.

2. How We Use Your Information

HKD Wellness Pakistan uses your information for clear, legitimate purposes strictly related to your care and customer journey:

• Fulfillment & Delivery: To prepare, package, and ship your herbal remedies to your specified address anywhere in Pakistan using reliable domestic logistics providers (e.g., TCS).
• Consultation & Care: To evaluate the symptom details you share and provide tailored recommendations based on our Unani herbal tradition.
• WhatsApp Support: To maintain seamless, personal chat support for order status updates, usage instructions, and follow-up guidance.
• Service Improvements: To optimize our website performance, layout, speed, and mobile responsiveness.

3. Data Protection and Confidentiality

We take data security extremely seriously. We employ modern physical, administrative, and technical safeguards to keep your personal records secure.

Specifically, any health-related information, symptoms, or images you share with our practitioners during private consultations is kept strictly confidential. It is never stored on public servers and is only accessed by authorized staff members to assist in your herbal formulation plans.

4. Third-Party Sharing Limits

We do not sell, trade, rent, or lease your personal information to third parties.

We only share limited details (such as your name, delivery address, and contact number) with trusted shipping services (e.g., TCS) to deliver your purchased products. These couriers are bound by confidentiality agreements and are prohibited from using your data for any other purpose.

5. Cookies and Tracking

Our website uses cookies and similar simple tracking tools to recognize your browser, remember your preferences, and track aggregate visitor behavior. You can configure your browser to reject all cookies or notify you when a cookie is sent, though some website features may require cookies to function optimally.

6. Your Rights

Regardless of where you reside in Pakistan, you have full control over your personal data:

• You may request a copy of the personal information we hold about you.
• You may ask us to correct, update, or delete your contact records or order history.
• You may opt-out of receiving any educational guides or promotional updates from us.

To exercise any of these rights, please contact our support team directly via WhatsApp or phone.

7. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time to reflect changing regulations, logistics methods, or operational upgrades. Any changes will be updated on this page with a revised "Last updated" date.

8. Contact Us

If you have questions, feedback, or concerns regarding our privacy practices, or if you would like to request details on how your information is handled, feel free to reach out to us: